Patient Service Representative - Float
Core
Greets patients and families, manages patient flow, handles registration, collects payments, processes insurance verifications, and schedules appointments across multiple care settings.
Role type
Patient Service Representative (Float)
Builds
Patient registration and scheduling workflows for multispecialty and urgent care providers
Domain
Healthcare / Patient Administration
Deliverable
product features
Required skills
Patient registration, insurance verification, appointment scheduling, payment collection, data entry, customer service, multitasking
Preferred skills
Previous PSR experience, medical office terminology, EHR/Practice Management Systems, Standard Office Technology
Technologies
EHR, Practice Management System, Departmental/Ancillary Systems, Window based environment
Responsibilities
Greet visitors and direct them appropriately, maintain efficient patient flow, answer phones and take messages, post self-pay charges and collect payments, scan insurance cards and update patient accounts, schedule appointments and diagnostic tests, complete referrals, perform clerical duties like faxing and filing, cover for other staff at different locations
Seniority
Entry-level, individual contributor