Customer Service Rep I
Core
Manage daily order activities, Order-to-Cash processes, and customer communications for domestic shipments in the chemical industry.
Role type
Customer Service Representative (Order Management)
Builds
Order-to-Cash workflows and customer account data
Domain
Chemical industry, logistics, regulatory compliance
Required skills
Order management, Order-to-Cash processes, SAP usage, shipping documentation, billing and collections, customer complaint resolution, regulatory compliance, data entry, CRM usage
Preferred skills
Chemical industry experience, problem-solving, time management, self-starter attitude, PC proficiency
Technologies
SAP, CRM
Responsibilities
Process customer orders and change requests, manage billing and collections, maintain customer master data, resolve vendor and customer remittance differences, handle customer complaints, ensure DOT compliance for shipping, coordinate vendor requests and quotations
Seniority
Junior, 1-3 years experience
