Product Engineer II - Hybrid AZ
Core
Design, develop, and optimize AI-powered business solutions (AI agents, virtual assistants, RAG) to improve customer experiences and automate processes.
Role type
Product Engineer II (AI Solutions)
Builds
AI agents, virtual assistants, and enterprise integrations for contact center transformation
Domain
Hospitality / Conversational AI / Generative AI
Deliverable
production ML models
Required skills
Kore.ai, Generative AI, RAG, REST APIs, Prompt Engineering, AWS services (S3, Lambda, DynamoDB), CloudFormation/Terraform, Contact Center technologies
Preferred skills
AWS Certification, IAC experience, Modern AI-assisted development tools (Copilot, Claude Code)
Technologies
Kore.ai, Amazon Connect, AWS, SharePoint, GitHub Copilot, Terraform
Responsibilities
Design and deploy AI agents and conversational workflows; Integrate AI solutions with enterprise systems via APIs; Develop and optimize Generative AI and RAG solutions; Monitor solution performance and drive continuous improvement; Provide production support and troubleshooting.
Seniority
Mid-level, hands-on IC
