Product Engineer II - Hybrid AZ
Core
Design, develop, and optimize AI-powered business solutions (AI agents, virtual assistants, RAG) to improve customer experiences and automate contact center processes.
Role type
Mid-level IC Product Engineer (AI/Conversational AI)
Builds
AI agents, virtual assistants, and enterprise AI integrations for contact center transformation
Domain
Hospitality / Conversational AI / Generative AI
Deliverable
production ML models | product features
Required skills
Kore.ai, Generative AI, RAG, prompt engineering, REST APIs, JSON, AWS services (S3, Lambda, CloudWatch), CloudFormation/Terraform, contact center technologies
Preferred skills
AWS Certification, experience with Amazon Connect, SharePoint, modern AI-assisted development tools (Copilot, Claude Code)
Technologies
Kore.ai, AWS, CloudFormation, Terraform, Amazon Connect, SharePoint, GitHub Copilot, Claude Code
Responsibilities
Design and deploy AI agents and conversational workflows; integrate AI solutions with enterprise systems and APIs; develop and optimize generative AI and RAG solutions; monitor solution performance and drive continuous improvement; provide production support and troubleshooting.
Seniority
Mid-level, hands-on IC
