Field Service Engineer
Core
Provides Level 2 support for internal users, managing endpoint hardware/software, troubleshooting incidents, and maintaining IT assets.
Role type
Field Service Engineer (Level 2 Support)
Builds
Maintains user endpoint devices, applications, and peripheral equipment; resolves IT incidents.
Domain
IT Infrastructure / Endpoint Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 11 administration, Microsoft suite management, hardware troubleshooting, network diagnostics, remote support tools, ticketing systems, inventory management, OS reinstallation, application deployment
Preferred skills
MCSE, SCCM, ITIL Foundation, CCENT, Microsoft Azure, ServiceNow, Jira, EasyVista
Technologies
Windows 11, Microsoft Azure, TeamViewer, EasyVista, ServiceNow, Jira
Responsibilities
Provide Level 1 and 2 support for incidents and service requests; resolve complex incidents and problems; maintain hardware and software inventories; act as backup for Senior FSE
Seniority
Mid-level (3-5 years experience)