Technical Support Engineer
Core
Diagnose and resolve complex technical issues for end-users, providing guidance on software and hardware while developing support procedures.
Role type
Technical Support Analyst
Builds
Support procedures and documentation for water technology products
Domain
Water technology / Utilities
Deliverable
client delivery
Required skills
Technical troubleshooting, data analysis (Excel, SQL), inventory management principles, inventory management software, problem-solving, attention to detail
Preferred skills
Root cause analysis, system maintenance, training and mentoring
Technologies
Excel, SQL
Responsibilities
Respond to and resolve technical issues reported by customers; Diagnose and troubleshoot hardware and software problems; Provide step-by-step instructions to customers for issue resolution; Monitor and maintain system performance and availability; Create and update technical documentation for products and processes; Conduct training sessions for customers on product usage and troubleshooting
Seniority
Mid-level, hands-on IC