Customer Service Lead - Component Repair Shop
Core
Facilitate order management, process transactions, and resolve customer inquiries for repair parts within a component service center.
Role type
Customer Service Lead
Builds
Repair parts and services delivery
Domain
Aerospace manufacturing and component repair
Deliverable
client delivery
Required skills
order management, customer inquiry resolution, technical discipline knowledge, analytical thinking, project management, process execution
Preferred skills
sales activities, forecasting, billing and collection, problem analysis, program execution
Technologies
internal order systems, customer portals
Responsibilities
Process order intake and input into internal systems; Connect to customer portals and systems; Act as key contact for customer inquiries and complaint resolution; Work with operations to communicate commitments and status to customers; Utilize technical knowledge and analytical thinking to execute policy and strategy; Act as a resource for colleagues with less experience
Seniority
Mid-level, hands-on IC with some autonomy
