Regional Technical Specialist - Colorado
Core
Field-based technical specialist providing on-site service, support, and installation for DEXIS Imaging products to customers and dealers in an assigned territory.
Role type
Senior Field Technical Specialist
Builds
Medical imaging equipment installations and service solutions
Domain
Medical Imaging / Hardware & Software Support
Required skills
Advanced troubleshooting, Windows OS permissions, hardware peripherals, databases, networks, MySQL, macOS, project management, customer relationship management, technical training, mentorship
Preferred skills
Independent work, relationship building, urgency, leadership, teamwork, results orientation, communication, detail orientation
Technologies
Windows, MySQL, macOS, Microsoft Office
Responsibilities
Manage escalated customer issues and dealer support, perform complex technical installations and troubleshooting, mentor field support team members, coordinate direct installations, deliver billable service work, generate service reports
Seniority
Senior, hands-on IC with mentorship duties