Technical Support Representative
Core
Provide technical support, troubleshooting, and workflow guidance for Nobel Biocare's implant, restorative, and digital dentistry solutions to customers, laboratories, and clinicians. (via careerplan.io/jobs/R5027454-technical-support-representative-at-envista)
Role type
Technical Support Representative
Builds
Digital treatment planning workflows, CAD/CAM processes, and product utilization support
Domain
Digital dentistry and implant solutions
Deliverable
client delivery
Required skills
Technical troubleshooting, root cause analysis, software navigation, CAD/CAM technology knowledge, digital workflow expertise, technical documentation, CRM systems proficiency
Preferred skills
Dental laboratory operations experience, healthcare technology support, specific dental software platform experience (DTX Studio, NobelProcera, Exocad, 3Shape), prior dental/medical device industry experience
Technologies
DTX Studio, NobelProcera, Exocad, 3Shape, Microsoft Office, CRM systems
Responsibilities
Troubleshoot and resolve customer inquiries related to products, software, and equipment; Guide customers through issue resolution and complex workflows; Document customer interactions and resolutions; Escalate complex issues and collaborate with internal teams; Support product updates and new introductions; Contribute to technical documentation and knowledge resources
Seniority
Mid-level, hands-on IC