Customer Experience Lab Technician - Italy (Milan)
Core
Partner with clinicians in real-time to review case designs, troubleshoot digital workflows, and provide technical support for patient scanning and design modifications.
Role type
Senior IC customer experience lab technician (dental)
Builds
Digital dental workflows and case designs for dental practices
Domain
Dental technology / Digital dentistry
Deliverable
production ML models | product features | client delivery
Required skills
Dental lab expertise, 3Shape CAD/CAM design, digital dental workflows knowledge, real-time clinical support, cross-functional communication, problem-solving
Preferred skills
Customer-facing lab experience, additional European languages (French, Dutch, Spanish)
Technologies
3Shape CAD/CAM, implant systems, scan bodies
Responsibilities
Collaborate on treatment plans with doctors, provide live clinical support via phone/chat/video, serve as local expert for Italian market, facilitate communication between doctors and lab teams
Seniority
Mid-level, hands-on IC