Database Support Representative
Core
Support and execute database services for DEXIS imaging software, including data conversion, merges, and PMS ID renumbering, while managing customer escalations and mentoring team members.
Role type
Database Support Specialist
Builds
DEXIS imaging software data integrity and customer support workflows
Domain
Medical device / Dental imaging
Deliverable
client delivery
Required skills
SQL, Flat-file, PostgresSQL, Windows OS administration, network troubleshooting, hardware troubleshooting, data migration, customer escalation management, knowledge base maintenance
Preferred skills
Microsoft Office proficiency
Responsibilities
Troubleshoot software and hardware issues via phone/email/chat; Respond to technical questions on installations and data migrations; Document customer interactions; Own customer issues to resolution; Provide escalation reports to management; Assist team members with troubleshooting and escalations; Manage assigned escalations efficiently; Build and maintain a knowledge base; Assist with technical conversion projects.
Seniority
Entry-level to Mid-level, hands-on IC
