Service Engineer
Core
Primary point of contact for customers, handling inquiries, complaints, and providing product/service information while managing incoming calls and generating sales leads.
Role type
Customer Service Representative (CSR)
Builds
Customer satisfaction and sales leads
Domain
Water technology / Utilities
Deliverable
client delivery
Required skills
Customer service, problem-solving, communication, order processing, CRM proficiency, sales strategies, market research, conflict resolution, data analysis
Preferred skills
None stated
Technologies
SalesForce, CRM systems
Responsibilities
Managing incoming calls, processing orders and returns, resolving customer issues, conducting satisfaction surveys, collaborating with cross-functional teams, documenting customer records
Seniority
Mid-level, hands-on IC
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