Service Engineer
Core
Primary point of contact for customers, handling inquiries, complaints, and providing product/service information.
Role type
Customer Service Representative
Builds
Customer satisfaction and sales leads
Domain
Water technology solutions
Deliverable
client delivery
Required skills
Customer relationship management, order processing, conflict resolution, data analysis, CRM proficiency, sales strategy development
Preferred skills
Market research, competitive analysis, cross-functional collaboration
Responsibilities
Managing incoming calls and resolving customer issues, processing orders and returns, documenting customer records, conducting satisfaction surveys, escalating complex issues, improving service processes
Seniority
Individual Contributor
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