Manager, Commerce Operations
Core
Own end-to-end promotion lifecycle, operational strategy, and cross-functional triage for a direct-to-consumer streaming platform's digital consumer experience.
Role type
Manager, Commerce Operations
Builds
Unified modern viewing experience integrating live and on-demand content across platforms
Domain
Media, Streaming, Digital Commerce
Deliverable
product features
Required skills
End-to-end operational workflow management, Cross-functional triage leadership, Operational documentation creation, Checkout defect identification and escalation, Subscription lifecycle auditing, Payment and fraud monitoring, Commerce system knowledge, Quality assurance strategy execution, Regression and smoke testing, Centralized offer catalog management, Operational efficiency automation, Payment trend analysis, Cross-system auditing
Preferred skills
DTC streaming business support, Commerce automation frameworks, Fraud prevention, Subscription lifecycle optimization, Large-scale consumer digital product experience
Technologies
Stripe, Salesforce, Jira, Jira Product Discovery
Responsibilities
Own end-to-end operational workflow for promotion setup, tracking, testing coordination, and launch execution; Lead cross-functional triage for billing, subscription access, refund, and payment-related issues; Develop operational documentation, FAQs, and agent enablement materials; Identify, document, prioritize, and escalate checkout defects and operational risks; Audit subscription lifecycle events to ensure pricing and business rules function as intended; Partner with Payments and Fraud teams to monitor promotional eligibility and abuse prevention controls; Lead end-to-end and multi-platform quality assurance strategies across checkout flows and transactional communications; Execute regression testing, smoke testing, and synthetic monitoring; Build and maintain a centralized catalog of active and historical offers; Analyze payment and checkout trends to surface systemic opportunities; Perform cross-system audits across platforms such as Stripe and Salesforce.
Seniority
Manager, hands-on IC
