IT Support Technician
Core
Provide technical support for desktops, servers, networks, and applications at a television station, ensuring system reliability and resolving user issues.
Role type
IT Support Technician
Builds
Maintains and supports the station's converged IT infrastructure and virtual environment for ~175 employees.
Domain
Broadcast media / On-prem IT infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows and Linux server administration, macOS support, DHCP and DNS configuration, hardware and software troubleshooting, network printing, virtual environment support, inventory management, collaboration tools (Slack, Zoom, Google Workspace), diagnostic tools for on-prem and cloud environments
Preferred skills
Basic IP networking, virtualization (VMware, Nutanix), SAN storage, cloud services (AWS EC2, S3), security protocols, broadcast systems, telephony PBX/VOIP, imaging tools, IT service management platforms
Technologies
Windows, Linux, macOS, Microsoft Office, VMware, Nutanix, AWS, Cisco, Arista, HPE, Dell, Veeam, OKTA, CrowdStrike, ServiceNow, Tanium, Avid, Grass Valley, Evertz, BitCentral, Chyron, Sony, Ross, Infoblox, Cisco Call Manager
Responsibilities
Install, configure, and maintain desktops, laptops, mobile devices, and peripherals; support servers and network infrastructure; diagnose and resolve hardware/software issues; maintain hardware/software inventory; assist with virtual environment and infrastructure maintenance; create and maintain technical documentation; interact with vendors and broadcast teams to resolve unique problems.
Seniority
Individual Contributor, hands-on support
