Product Support Engineer II
Core
Troubleshoot client-reported issues in a cloud-native collections and recovery platform by analyzing logs, running SQL queries, and recreating problems in internal environments.
Role type
Product Support Engineer
Builds
Debt Manager, a cloud-native end-to-end collections and recovery platform
Domain
Financial services / Debt Collection / Cloud-native software
Deliverable
client delivery
Required skills
SQL, log analysis, cloud-native platform troubleshooting, ticket management, cross-functional collaboration
Preferred skills
on-call availability, process improvement
Technologies
AWS, SQL
Responsibilities
Analyze logs and run SQL queries to troubleshoot issues; triage and manage incoming support tickets; collaborate with Engineering, DevOps, and Professional Services to resolve client issues; evaluate and improve support processes.
Seniority
Mid-level IC
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