Product Support Specialist 1
Core
Deliver exceptional client service and ensure smooth resolution of client issues for medical practices using an AI-enabled cloud platform.
Role type
Frontline Product Support Specialist
Builds
Client support experience and operational efficiency for ModMed's specialty-specific cloud platform
Domain
Healthcare technology / Electronic Medical Records (EMR)
Deliverable
client delivery
Required skills
Root-cause troubleshooting, omnichannel support (phone, email, live chat), ticket management, cross-functional collaboration, process optimization, product learning
Preferred skills
EMR system experience, Apple ecosystem familiarity (Mac, iOS)
Responsibilities
Answer client inquiries via phone, email, and live chat; investigate and resolve software-related issues; document and escalate complex tickets; partner with internal teams; suggest SOP improvements; stay updated on software updates and workflows
