Product Support Specialist 1
Core
Frontline support advocate for ModMed's AI-enabled, specialty-specific cloud platform, helping medical practices navigate workflows and resolve software issues to improve patient care outcomes.
Role type
Junior IC product support specialist (healthcare software)
Builds
AI-enabled, specialty-specific cloud platform for medical practices
Domain
Healthcare technology / Electronic Health Records (EHR)
Deliverable
client delivery
Required skills
software troubleshooting, root cause analysis, ticketing platforms, verbal communication, written communication
Preferred skills
Apple ecosystems (Mac, iPad, iOS), EMR/EHR systems experience, medical practice background
Responsibilities
Respond to client inquiries via phone, email, and chat; troubleshoot and resolve software-related issues; document and track technical issues; collaborate with cross-functional teams to escalate complex issues; suggest enhancements to Standard Operating Procedures (SOPs)
Seniority
Junior, entry-level IC
