Sr. Business Operations Analyst - Client Services
Core
Designing comprehensive reporting frameworks and delivering strategic insights to guide Customer Success leadership decision-making.
Role type
Senior individual contributor Business Operations Analyst (Analytics & Reporting)
Builds
Scalability-minded reporting frameworks, dashboards, and predictive models for Customer Success performance management.
Domain
Healthcare technology (SaaS) / Customer Success Operations
Deliverable
dashboards & analysis
Required skills
Strategic analytics, advanced data analysis, process optimization, cross-functional leadership, project management, ambiguity navigation
Preferred skills
SaaS/healthcare tech experience, Customer Success/Revenue Ops background, BI tools (Power BI, Tableau, Domo), mentoring
Technologies
Salesforce, Microsoft Excel, Google Sheets, ChurnZero, Power BI, Domo, Tableau
Responsibilities
Lead design and evolution of reporting frameworks; conduct deep analytical work to uncover operational insights; define standard operating procedures for reporting and data governance; partner with Operations, Product, and Finance on multi-system reporting needs; provide leadership and mentorship for complex reporting projects
Seniority
Senior, hands-on IC with strategic influence