Manager, Engagement Analytics
Core
Leading a new Engagement Analytics team to measure and improve member conversion through the care platform, translating data into decisions for operations and leadership.
Role type
Manager, Engagement Analytics
Builds
Reporting infrastructure, funnel measurement frameworks, and analytical standards for member journey analytics.
Domain
Healthcare operations / Member engagement analytics
Deliverable
dashboards & analysis
Required skills
Advanced SQL, data modeling, Excel/Google Sheets, stakeholder communication, process definition, team management
Preferred skills
BI tool development (Tableau/Power BI/Looker), healthcare data experience, Python, AI tool utilization
Technologies
SQL, Excel, Google Sheets, Tableau, Power BI, Looker, Python, AI tools
Responsibilities
Own and evolve reporting/dashboard infrastructure for conversion metrics; Lead ad hoc analyses and synthesize findings for leadership; Define requirements and lead process mapping for analytical projects; Establish and oversee data validation and QA standards; Manage and mentor analysts on the team; Serve as primary analytics partner to Member Services and Operations leadership.
Seniority
Manager, hands-on IC with team leadership