Field Services Tech II - Nights
Core
Provides advanced onsite and remote IT support during after-hours, handling complex technical issues, incident response, and escalation for VCU Health.
Role type
Field Services Technician (IT)
Builds
IT support services for hospital locations
Domain
Healthcare / IT Infrastructure
Deliverable
client delivery
Required skills
hardware maintenance, software troubleshooting, network technology, incident response, ticket triage, device deployment, escalation protocols, cross-training, mentoring, driving between locations
Preferred skills
CompTIA A+, CompTIA Network+ certification, Associate's degree in CIS/Business/Engineering
Technologies
hardware, software, network technology
Responsibilities
Perform Level I duties, handle complex technical issues, guide Level I staff, assist with device deployments, support ticket triage and escalation, identify and escalate major incidents, coordinate with on-call personnel, drive between VCU Health locations, maintain knowledge of IT systems
Seniority
Mid-level, hands-on IC
