Manager, RCM Client Success
Core
Oversee a team of Enterprise Client Advisors and Client Success Leads to ensure exceptional service delivery, client satisfaction, and adherence to revenue cycle management objectives across assigned healthcare verticals.
Role type
Manager, Client Success (Revenue Cycle Management)
Builds
Long-term client relationships and retention strategies for healthcare practices
Domain
Healthcare / Revenue Cycle Management
Deliverable
client delivery
Required skills
Revenue cycle management, account management, team leadership, performance evaluation, data analysis, financial data interpretation, medical billing/coding knowledge, insurance carrier knowledge (Medicare, HMOs, PPOs), stakeholder collaboration
Preferred skills
Healthcare Administration degree, Medical Billing & Coding certification, advanced Excel skills, industry trend analysis
Technologies
Multiple software systems, Excel
Responsibilities
Manage and drive client retention and growth through strategic account management; Act as an escalation point for complex client issues; Lead and coach a team of supervisors and client success advisors; Analyze client performance metrics and financial data to develop actionable recommendations; Collaborate with internal teams (implementation, sales, technology) for process improvement; Stay updated on RCM regulations and best practices.
Seniority
Manager, supervisory level