Technical Service Desk Analyst I
Core
First-line IT support providing remote technical assistance for user accounts, hardware, software, and connectivity issues across the enterprise.
Role type
Tier 1 Technical Service Desk Analyst
Builds
IT service stability and user productivity
Domain
Enterprise IT Support
Deliverable
client delivery
Required skills
remote desktop tools, Microsoft Office 365, structured troubleshooting, ticketing systems, escalation coordination, SLA monitoring (via careerplan.io/jobs/R4456684-technical-service-desk-analyst-i-at-bannerhealth)
Preferred skills
fast-paced IT environment experience, additional related education