Clinical Service Desk Analyst I
Core
Provides IT clinical application customer support for EHR and related clinical applications in acute and ambulatory care settings, acting as a liaison between clinical teams and IT to facilitate system modifications and ensure technology supports patient care standards.
Role type
Clinical Service Desk Analyst
Builds
Supports organizational vision and direction for EHR applications, design, management, and related workflow
Domain
Healthcare IT / Electronic Health Records (via careerplan.io/jobs/R4456680-1-clinical-service-desk-analyst-i-at-bannerhealth)
Deliverable
client delivery
Required skills
EHR support, clinical application troubleshooting, incident triage, stakeholder liaison, workflow conflict resolution, patient safety compliance, change management, project implementation support, knowledge base utilization, peer training
Preferred skills
Cerner experience, PACS experience, specific clinical licensure (RN/LPN/PT/OT/RT), healthcare security certifications (CHPA/CPP/ARM/RHIA/RHIT/CHFM/CCS/CPC)