Front Desk Representative Family Practice
Core
First point of contact for patients and visitors, coordinating patient flow, registration, insurance verification, and financial services to maximize reimbursement.
Role type
Front Office/Patient Financial Services Representative
Builds
Patient intake, appointment scheduling, and revenue cycle processes for a family practice
Domain
Healthcare / Revenue Cycle Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
patient registration, insurance eligibility verification, patient liability calculation, appointment scheduling, payment reconciliation, data entry, cash handling, medical records request handling, vitals collection, patient escorting
Preferred skills
experience with company systems, cash collections experience
Technologies
office software, word processing, spreadsheet, database software
Responsibilities
Perform registration/check-in processes including data entry and obtaining signatures; verify insurance eligibility and validate referrals/authorizations; calculate and collect patient liability; enter payments and perform daily reconciliation; schedule office visits and procedures; respond to patient concerns via phone, email, and in-person; assist with medical records requests; provide patient services like taking vitals and escorting patients
Seniority
Entry to Mid-level, hands-on IC