Senior Community Account Representative
Core
Drive penetration growth, awareness, and retention of Comcast products (video, high-speed Internet, voice, XFINITY Home, XFINITY Mobile) within large-scale multi-dwelling communities by partnering with property management and leasing staff.
Role type
Senior Community Account Representative (Sales & Partnership)
Builds
Subscriber growth and ecosystem expansion for Comcast services in assigned communities
Domain
Telecommunications / Property Management
Deliverable
product features
Required skills
Sales, Product Knowledge, Customer Care, Relationship Building, Strategic Planning, Independent Judgment
Preferred skills
Mentoring, Team Leadership, New Business Development
Technologies
Property Management Software (PMS), Comcast Digital Tools
Responsibilities
Promote Comcast offerings to customers on-site within multi-dwelling units; Facilitate penetration growth by leveraging property management incentives and onsite programs; Manage resolution of product and customer care issues as a single point of contact; Visit new build communities regularly to ensure service availability prior to occupancy; Identify and pitch new opportunities including PMS integration and advanced products to property management; Train new Community Account Representatives and serve as a resource for colleagues.
Seniority
Senior, hands-on IC with mentorship responsibilities