Multifamily Customer Success Representative
Core
Drive penetration and profitability for Verizon/Fiber's Multifamily (MDU) segment by managing client relationships, ensuring successful onboarding, and achieving sales quotas.
Role type
Senior Account Management / Customer Success Representative (B2B/B2C)
Builds
Fiber broadband services for Multifamily (MDU) properties and HOAs
Domain
Telecommunications / Fiber Infrastructure
Deliverable
Production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, customer success, sales quota achievement, relationship building, contract negotiation, upselling/cross-selling, project timeline management, CRM proficiency, travel management
Preferred skills
Telecommunications industry experience, fiber-based services knowledge, value-based selling, executive stakeholder management
Technologies
Salesforce
Responsibilities
Engage with customers to understand needs and foster positive relationships; Deliver on customer success KPIs and playbook adherence; Achieve monthly, quarterly, and yearly sales quotas; Cultivate relationships with Multifamily and HOA clients to ensure onboarding and revenue growth; Educate customers on product features and best practices; Manage client relationships through construction and onboarding processes; Act as an escalation point for customer issues; Identify upselling and cross-selling opportunities; Travel to support regional sales efforts
Seniority
Senior, hands-on IC