Manager, AI Enterprise Decisioning Operations
Core
Manage AI-driven decisioning operations and business rules to optimize customer experiences across omni-channel interactions.
Role type
Manager, AI Enterprise Decisioning Operations
Builds
Next Best Action, Personalization, and Omni-Channel capabilities for Comcast customers
Domain
Telecommunications / Marketing Technology
Deliverable
production ML models | product features
Required skills
SQL, Excel, PowerPoint, Databricks, AWS Athena, incident management, root cause analysis, business rule design, stakeholder collaboration
Preferred skills
Pega CDH, Adobe Campaign, Salesforce Marketing Cloud, Tableau, Power BI, Python, R, Scala, Spark, marketing/telecom industry experience
Technologies
Databricks, AWS Athena, Jira, Rally, Pega, Adobe Campaign, Salesforce Marketing Cloud
Responsibilities
Design and manage decisioning tactics and business rules; monitor system performance and set up alerts; troubleshoot complex application errors and analyze root causes; coordinate with cross-functional teams for incident resolution; document processes and maintain knowledge bases; identify opportunities to enhance system stability and automation.
Seniority
Manager, hands-on IC with strategic oversight