Senior Manager, Procure to Pay (P2P) Support Desk
Core
Leads a centralized support team delivering timely assistance to employees and vendors on purchasing, vendor setup, invoice workflows, and payment status inquiries.
Role type
Senior Manager, Procure-to-Pay Service Desk
Builds
High-quality support experience and digital solutions for internal stakeholders
Domain
Corporate Finance / Shared Services / Procurement
Deliverable
client delivery
Required skills
Service desk operations management, SLA monitoring, ticket triage and escalation, root cause analysis, process improvement, team coaching and development, policy interpretation, cross-functional partnership
Preferred skills
ERP systems (Oracle, SAP, Workday), automation and digital solution implementation
Responsibilities
Lead daily operations of the P2P Service Desk, manage ticket intake and prioritization, develop analytics to identify trends, provide expert guidance on purchasing and invoice policies, coach team members on systems and protocols, partner with cross-functional teams to eliminate root-cause issues
Seniority
Senior, hands-on IC with management responsibilities
