CRM & Digital Operations Administrator (m/w/d)
Core
Managing Veeva CRM and adjacent systems for Austria and Switzerland, ensuring data quality, and supporting sales and account management teams.
Role type
CRM & Digital Operations Administrator
Builds
Efficient workflows and reliable CRM data for sales and account management teams
Domain
Healthcare / Pharmaceutical
Deliverable
dashboards & analysis
Required skills
Veeva CRM, Customer Relationship Management (CRM) Software, Service Request Management, Stakeholder Relationship Management, Data Quality Management, User Access Management, Workflow Optimization
Preferred skills
Veeva Certification, Experience with Sales Reps, Pharmaceutical Industry Experience
Technologies
Veeva CRM
Responsibilities
Manage user accounts, access requests, role changes, and deactivations; Ensure data quality in compliance with privacy regulations; Analyze and optimize existing workflows; Act as first point of contact for CRM operational inquiries; Create and track service requests and incident tickets; Coordinate onboarding, role changes, and offboarding of CRM users.