Associate Director, Patient Adherence Solutions (CRM+)
Core
Owns day-to-day adherence operations for assigned brands or therapeutic areas, focusing on CRM configuration, companion app management, refill reminders, and coordination oversight to ensure consistent patient adherence experiences.
Role type
Associate Director, Patient Adherence Operations
Builds
Digital and vendor-managed patient adherence touchpoints (CRM campaigns, companion apps, refill programs)
Domain
Biopharma / Digital Health / Patient Services
Required skills
CRM operations, Companion app management, Refill coordination, Adherence metrics analysis, Vendor coordination, Operational discipline, Brand campaign execution, Workflow configuration, Data quality monitoring, Program optimization
Preferred skills
Pharmaceutical marketing, Budget management, Digital trends knowledge, Matrixed organization experience, Innovation in patient support
Technologies
CRM platforms, Companion apps, Vendor management systems, CoE dashboards
Responsibilities
Manage day-to-day CRM operations including campaign scheduling, workflow monitoring, and data quality checks; Oversee companion app management for content updates and user experience issues; Monitor refill coordination program performance and adherence metrics; Coordinate with hub operations teams to sequence adherence touchpoints; Execute brand-specific adherence program configurations; Flag operational issues and performance gaps; Support post-launch adherence operationalization and program refinement
Seniority
Senior, hands-on IC with strategic oversight