Représentant(e) du service à la clientèle – Santé animale / Customer Service Representative – Animal Health
Core
Serve as the primary communication link between clients and internal teams (sales, marketing, finance, logistics) to ensure optimal service for internal and external customers.
Role type
Customer Service Representative (Animal Health)
Builds
Specialized order portfolios, Amazon fulfillment processes, and liquid nitrogen (LN) tank lifecycle management.
Domain
Animal Health / Logistics
Required skills
Order processing, Key account management, Liquid nitrogen logistics coordination, Return Merchandise Authorization (RMA) management, EDI troubleshooting, Data analysis, Microsoft Excel (Pivot Tables, VLOOKUP), SAP (preferred), CRM/ERP systems
Preferred skills
Pharmaceutical/Animal Health industry experience, Order management experience, Sales support experience
Technologies
SAP, Microsoft Office Suite (Outlook, Excel, Word), Amazon Portal, 3PL systems
Responsibilities
Validate customer orders for pricing and shipping accuracy; Manage key accounts and high-volume distribution partners; Coordinate Amazon order processing and billing; Oversee liquid nitrogen tank lifecycle and logistics documentation; Collaborate with 3PL partners on delivery delays; Supervise RMA and credit/debit requests; Investigate EDI and IDoc transmission errors; Analyze customer feedback to drive improvements.
Seniority
Entry to Mid-level, individual contributor
