Specialist, Technical Support Analyst(EHS)
Core
Provide hands-on technical support and lifecycle delivery for enterprise software across Maintenance, Engineering, Asset Reliability, Manufacturing, and EHS operations in a biopharma setting.
Role type
Technical Support Analyst (Enterprise Applications)
Builds
Reliable, compliant, and secure EHS services using COTS, SaaS, and cloud-hosted applications.
Domain
Healthcare biopharma / Enterprise Software Support / EHS
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
incident management, application troubleshooting, system upgrades, SDLC compliance, vendor coordination, testing and validation, service monitoring, knowledge base maintenance, data integration support, automation scripting
Preferred skills
regulated manufacturing experience, pharmaceutical/life sciences domain knowledge, EHS operational environment familiarity
Technologies
COTS, SaaS, cloud-hosted platforms, Windows, web-based applications, vendor-hosted services
Responsibilities
Respond to incidents and service requests, troubleshoot application configuration and integrations, execute system upgrades and releases, maintain SDLC and GMP compliance documentation, support testing and validation activities, monitor service health and escalate Level 3 issues
Seniority
Mid-level, hands-on IC
