Technology Support Engineer, Regional Service Delivery, Workforce Technology Services (Hikari Plant)
Core
Provides on-site technical support for end-user devices, servers, networks, and software applications to ensure business continuity for Takeda's workforce.
Role type
Technology Support Engineer (Regional Service Delivery)
Builds
Stable IT operations and small-scale solution implementations for internal users
Domain
Biopharmaceutical industry IT operations
Deliverable
client delivery
Required skills
IT infrastructure operations, hardware troubleshooting, OS and software support, ITIL processes, problem analysis, small project implementation, application integration, SDLC/QMS compliance
Preferred skills
ITIL practical knowledge, pharmaceutical industry experience
Technologies
Desktop, servers, OS, LAN/WAN, collaboration tools, phone/conference systems
Responsibilities
Provide end-user support for hardware and software, troubleshoot hardware failures, implement small-scale technical solutions, support application development and deployment, maintain support documentation per company standards, assist with conference room and event support
Seniority
Junior to Mid-level, hands-on IC
