Support Analyst IT – Quality
Core
Provide first and second-level application support for LIMS, Polarion, and Sustainability tools to ensure system availability, data integrity, and regulatory compliance in quality and manufacturing operations.
Role type
Mid-level IT application support analyst (Quality/LIMS/Polarion)
Builds
Stable, compliant Quality IT operations for laboratory, regulatory, and supply chain processes
Domain
Life Sciences/Manufacturing Quality Management Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
LIMS support, Polarion support, Sustainability application support, ITIL processes, ticketing tools (ServiceNow/JIRA), root-cause analysis, user training, change management coordination, vendor collaboration, data traceability, regulated industry experience
Preferred skills
Integration knowledge between Quality/ERP/Sustainability systems, basic SQL/scripting for reporting, ITIL Foundation certification, Polarion Administrator certification
Technologies
LIMS, Polarion, ServiceNow, JIRA, Sustainability tracking tools
Responsibilities
Troubleshoot incidents and resolve user queries for LIMS, Polarion, and Sustainability applications; monitor system health and perform routine maintenance; manage user support lifecycle including ticket prioritization and escalation; train business users and maintain knowledge base; ensure data accuracy and regulatory compliance; collaborate with vendors for advanced troubleshooting; track support metrics and report trends.
Seniority
Mid-level, hands-on IC