HR Service Delivery Expert Services Analyst - Costa Rica
Core
Deliver exceptional customer service and resolve complex HR inquiries for employees, managers, and HR Business Partners across the Americas region.
Role type
HR Service Delivery Analyst (Tier 2)
Builds
Accurate employee records and timely HR support via ServiceNow, Workday, and ADP.
Domain
Human Resources / Shared Services
Deliverable
client delivery
Required skills
HR Shared Services, HRIS, Payroll Tax Compliance, Data Analysis, Problem Analysis, Process Improvements, Project Management, Customer Support, Compliance Activities, HR Analytics, Human Resource Management, Human Resource Tools, Liaison Work, Logical Thinking, Deductive Reasoning, Evaluate Information, Corporate Ethics, Ethical Standards, Employee Development, Competency Management, Adaptability, Openness to Change, Maintenance Management
Preferred skills
Portuguese, French
Technologies
ServiceNow, Workday, ADP
Responsibilities
Manage and resolve Tier 2 and escalated HR cases; Maintain employee records in Workday, ADP, and payroll systems; Partner with Payroll, HRBPs, Legal, Global Mobility, and Centers of Excellence to resolve complex issues; Support annual compensation planning activities and HR operational processes; Research HR policies and transactions to provide accurate guidance; Cross-train across HR functions and provide backup support across the Americas region.
Seniority
Mid-level, hands-on IC