Specialist, ServiceNow Business Analyst
Core
Strategic liaison between business stakeholders and technical engineering teams to ensure ServiceNow investments deliver scalable digital workflows for global healthcare operations.
Role type
Senior ServiceNow Business Analyst
Builds
Custom software and digital workflows for global healthcare operations
Domain
Healthcare biopharma / Enterprise IT
Required skills
ServiceNow platform, Agile/Scrum, Requirements Analysis, Business Process Design, User Story Creation, Backlog Management, UAT, Stakeholder Communication
Preferred skills
ServiceNow CSA, CSM/PSPO, Hardware Asset Management, Software Asset Management
Technologies
ServiceNow, Jira, Confluence, ServiceNow Agile 2.0
Responsibilities
Lead requirement gathering workshops and document end-to-end business requirements; Translate business requests into user stories and technical specifications; Manage and prioritize the ServiceNow backlog; Analyze current-state workflows and propose future-state designs leveraging OOTB capabilities; Define testing strategies and oversee User Acceptance Testing (UAT); Create user guides and training materials to support platform adoption.
Seniority
Mid-Senior, hands-on IC