Associate Director, Acceleration & Insights Operations
Core
Bridge between brand teams and Patient Support CoE to own insight generation, patient journey mapping, and implementation of scalable patient support capabilities.
Role type
Senior IC operations lead (patient support)
Builds
Operational and scalable patient support solutions for assigned therapeutic areas
Domain
Biopharma / Patient Support Operations
Required skills
Patient journey mapping, Implementation management, Insight generation, Vendor management, Regulatory compliance, Data integration, CRM configuration, Therapeutic area strategy, Operational feasibility analysis, Playbook development
Preferred skills
Experience with hub vendors, Specialty pharmacy operations, Complex therapy archetypes
Technologies
CRM, Hub platforms, Specialty pharmacy systems
Responsibilities
Pressure test patient support designs for operational feasibility, Translate design intent into operational specs for vendors, Resolve implementation blockers (vendor capacity, data gaps, compliance), Maintain implementation playbooks, Coordinate deployment timing across operational verticals, Conduct TA-specific market research and HCP feedback analysis