Service Manager
Core
Manage local service teams and customer relationships for medical equipment accounts, ensuring contract obligations and service excellence.
Role type
Senior Service Manager (Medical Equipment)
Builds
Service delivery and customer satisfaction for hospital accounts
Domain
Healthcare / Medical Equipment
Deliverable
client delivery
Required skills
Team leadership, customer account coordination, financial reporting, regulatory compliance, technical instruction, equipment diagnostics, vendor management, data analysis
Preferred skills
Proficiency with mobile documentation tools, Microsoft Office
Responsibilities
Assign personnel and prioritize service calls, hire and develop service team talent, act as Site Leader for customer relationships, ensure service quality via customer contact and reviews, file expense and time reports, track financial performance, maintain parts inventory, instruct hospital personnel on equipment operation and repair, meet regulatory requirements
Seniority
Senior, hands-on IC with people management