Biomed Program Coordinator
Core
Provide key local customer interface, day-to-day work direction for assigned personnel, and ensure customer satisfaction and Service Excellence per contract at specific accounts.
Role type
Senior IC Biomed Program Coordinator
Builds
Customer service delivery and technical support for medical equipment
Domain
Healthcare / Medical Equipment
Deliverable
client delivery
Required skills
Customer account coordination, personnel assignment and prioritization, service quality management, financial performance tracking, vendor service delivery management, medical equipment standards knowledge, regulatory compliance, technical instruction
Preferred skills
Team leadership, conflict resolution, metrics analysis, electronic documentation proficiency
Technologies
Microsoft Office, iPad, iPhone
Responsibilities
Use knowledge of customer contract to ensure obligations are met; Prioritize service, assign personnel, and follow up on commitments; Function as Site Leader and manage customer relationship at assigned sites; Ensure service quality via frequent customer contact and formal quality reviews; File expense, time, and service reports accurately; Track and analyze financial performance; Maintain approved parts inventory and manage vendor service delivery; Provide instruction to hospital personnel on equipment operation, diagnostics, and repair; Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.