Customer Service Center Specialist (w/m/d)
Core
Central coordination and planning of service interventions for medical equipment maintenance, repairs, and technical support.
Role type
Service operations coordinator
Builds
Scheduled maintenance and repair services for medical devices
Domain
Medical technology / Healthcare equipment
Deliverable
client delivery
Required skills
Service dispatching, resource planning, customer communication, MS Office, process optimization
Preferred skills
Commercial qualification, dynamic situation management, structured work style
Technologies
MS Office
Responsibilities
Coordinate and plan service interventions, dispatch service technicians, communicate proactively with customers regarding appointments and status, monitor service orders for timely completion, document information in systems, collaborate with sales and spare parts management, identify process improvement opportunities
Seniority
Mid-level, hands-on IC