Customer Success Manager- icometrix (icobrain)
Core
Own post-sale health and drive clinical utilization of FDA-cleared AI brain MRI software (icobrain) for MS, dementia, Alzheimer's, epilepsy, and TBI customers to secure renewals.
Role type
Senior Customer Success Manager (Medical Imaging AI)
Builds
Quantitative neuroimaging software for clinical decision support
Domain
Healthcare IT / Medical Imaging / AI
Deliverable
production ML models | product features
Required skills
Account management, renewal strategy, clinical stakeholder engagement, process design, data analysis, cross-functional collaboration
Preferred skills
Neuroimaging domain expertise, DICOM/PACS integration knowledge, change management for clinical software, CRM proficiency
Technologies
icobrain, MRI, DICOM, PACS, CRM
Responsibilities
Manage assigned customer portfolio and drive year-over-year renewal rates; Execute manual quality control reviews for new implementations and ongoing workflows; Build account-level success plans with utilization targets; Partner with sales and support teams to resolve adoption barriers; Mentor peers and standardize customer success processes
Seniority
Senior, hands-on IC