Service Operations General Manager, EAGM Zone
Core
Lead service delivery strategy, operational performance, and P&L outcomes across the EAGM region for GE Healthcare's Life Care Technologies (LCTs), focusing on customer experience, cost efficiency, and margin expansion.
Role type
Senior General Manager, Service Operations
Builds
Service delivery strategy, operating models, and high-performance cultures for global Life Care Technologies
Domain
Healthcare technology / Life Care Technologies
Required skills
P&L management, service delivery strategy, lean operating discipline, cross-functional leadership, operational performance management, customer experience management, organizational development, change management, financial growth initiatives
Preferred skills
Global enterprise mindset, deep experience in large-scale service organizations, lean management expertise, data-driven decision making
Technologies
Standard service delivery processes, digital tools, service business intelligence, daily management systems
Responsibilities
Develop and execute regional service delivery strategy aligned with enterprise priorities; Own P&L performance, cost control, and margin expansion initiatives; Drive continuous improvement in customer experience and service quality metrics; Lead and develop LCT and Zone service leaders to build a high-performance culture; Partner with Global Markets, Sales, and Finance to ensure aligned strategy and accountable execution; Champion lean management systems and standard work across the organization
Seniority
Senior, hands-on IC