Program Coordinator - Schenectady, NY/ On Site
Core
Provide local customer interface, day-to-day work direction for assigned personnel, and ensure service excellence for medical equipment accounts.
Role type
Senior Program Coordinator (Medical Equipment Services)
Builds
Customer service delivery and technical support for medical equipment
Domain
Healthcare / Medical Equipment Services
Deliverable
client delivery
Required skills
Medical equipment servicing, team leadership, customer relationship management, financial performance tracking, regulatory compliance, technical instruction, inventory management, vendor process management
Preferred skills
Experience with electronic documentation tools, ability to analyze metrics and reports
Technologies
Microsoft Office, mobile devices (iPad, iPhone)
Responsibilities
Prioritize service and assign personnel, function as Site Leader for customer relationships, ensure service quality via customer contact and reviews, track and analyze financial performance, maintain parts inventory and manage vendor delivery, provide instruction on equipment operation and repair, meet regulatory requirements, complete site safety inspections and equipment calibration checks
Seniority
Senior, hands-on IC with leadership responsibilities
