Sr Area Service Leader - Boston Metro Area.
Core
Lead and coach technical teams (Biomedical Technicians, Field Engineers) to implement service strategy, drive operational/commercial objectives, and ensure customer success for a designated geographic area or complex customers.
Role type
Senior Area Service Leader (Field Service Management)
Builds
Service delivery operations, customer success plans, and team performance for medical equipment sites
Domain
Healthcare equipment / Field Service Management
Deliverable
client delivery
Required skills
People leadership, team coaching, customer relationship management, operational planning, profitability analysis, SLA management, change management
Preferred skills
Field service team management, GE Healthcare service experience, field sales experience
Technologies
None explicitly listed
Responsibilities
Manage customer relationships and contract renewals; execute recalls and preventive maintenance (PMs); drive profitability and growth; ensure SLA targets are met; act as first point of contact for critical issues; manage on-call processes; partner with commercial teams on revenue opportunities
Seniority
Senior, hands-on IC with leadership responsibilities