Area Service Leader - NV/AZ
Core
Lead and coach Field Engineers and Biomedical Technicians to implement service strategy, manage customer relationships, and drive operational and commercial business objectives in Southern NV and Northern Arizona.
Role type
Senior Area Service Leader (Field Service Management)
Builds
Service delivery for medical technology equipment and digital solutions
Domain
Healthcare / Medical Technology / Field Service
Deliverable
client delivery
Required skills
Team leadership and coaching, Customer relationship management, Operational planning and resource allocation, Contract and SLA management, Financial performance analysis (profitability, VCP, T&L), Problem resolution (technical and business), Strategic planning for customer success
Preferred skills
Medical or clinical environment field service management, Diagnostic Digital imaging experience, HTM or Biomedical space experience, Knowledge of Patient Care Solutions Modalities (Anesthesia, Respiratory, Cardiology, Monitoring, Maternal Infant Care), Field sales experience
Technologies
Medical equipment modalities (Anesthesia, Respiratory, Cardiology, Patient Monitoring, Maternal Infant Care)
Responsibilities
Manage current customer relationships across designated sites or territory, Own and manage total install base and contract renewals, Execute recalls and preventive maintenance (PMs), Drive profitability and growth of assigned customers, Serve as first point of contact for critical customer issues and rejected service calls, Manage on-call processes and resource planning
Seniority
Senior, hands-on IC with team leadership