Specialist Microsoft Teams & Collaboration Services
Core
Administer, operate, and troubleshoot Microsoft Teams meetings, webinars, and town halls for a global healthcare biopharma company, ensuring high-visibility event readiness and service stability.
Role type
Specialist Microsoft Teams & Collaboration Services Engineer
Builds
Reliable global collaboration services and high-visibility business events for healthcare stakeholders
Domain
Healthcare biopharma / Enterprise IT / Unified Communications
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft Teams administration, troubleshooting, event support, Cisco Webex, Zoom, ServiceNow, network troubleshooting, analytics
Preferred skills
AI capabilities for workflow automation, multi-vendor environment experience, VoIP/QoS/SIP concepts, beta testing
Technologies
Microsoft Teams, Cisco Webex, Zoom, Mural, Slido, ServiceNow, Teams Admin Center, Call Quality Dashboard (CQD)
Responsibilities
Provide technical support for high-visibility business events including preparation, readiness checks, live troubleshooting, and post-event follow-up; Troubleshoot Microsoft Teams meeting issues including join failures, audio/video quality, client behavior, and network symptoms; Use analytics and service health data to identify trends and improve user experience; Track and support implementation of roadmap items and new features across collaboration platforms; Participate in on-call rotation and coordinate with global teams and vendors to resolve incidents
Seniority
Specialist, hands-on IC
