Copilot Admin and Support - Managed Services
Core
Providing 24/7 managed support and troubleshooting for Microsoft 365 Copilot across multiple client tenants, resolving access, licensing, and performance issues while driving user adoption.
Role type
Senior IC M365 Copilot Support Engineer (Managed Services)
Builds
Stable Copilot experiences for enterprise clients via MSP operations
Domain
IT Managed Services / Microsoft 365 / AI Copilot
Deliverable
client delivery
Required skills
M365 Copilot administration, M365 Prompt Engineering, M365 Administration, Microsoft Intune, Microsoft Entra ID, Exchange Online, Microsoft Defender, PowerShell, Kusto-Query Language (KQL), ITIL processes, Incident and Change Management
Preferred skills
Azure native services, Azure-based deployments, Microsoft Certifications
Technologies
Microsoft 365, Microsoft Intune, Microsoft Entra ID, Exchange Online, Microsoft Defender, Microsoft Teams, SharePoint Online, OneDrive for Business, Power Apps, Azure Policy, Azure Monitor/Log Analytics
Responsibilities
Troubleshoot Copilot access, licensing, and performance issues across Teams, Outlook, and web; Manage license assignment and utilization; Provide prompt coaching and support Champions; Maintain knowledge bases and FAQs; Monitor and resolve network and endpoint security blocking issues.
Seniority
Mid-level, hands-on IC