Lead Collaboration Tools and Cloud Solutions Engineer
Core
L3 escalation point and administrator for enterprise collaboration platforms and access management, ensuring high availability, security, and user experience for global teams.
Role type
Senior IT Support Engineer (Collaboration & Cloud)
Builds
Reliable, secure, and optimized collaboration environments for enterprise users
Domain
Enterprise IT, Cloud Infrastructure, Identity & Access Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Enterprise collaboration tools administration, Identity and Access Management (IAM), Incident management, Root cause analysis, Change management, ITSM processes, Cloud platform troubleshooting, User lifecycle management
Preferred skills
ITIL Foundation certification, Stakeholder management, Technical documentation
Technologies
Microsoft 365, Teams, Exchange Online, SharePoint, Google Workspace, Zoom, Slack, Entra ID, Active Directory, ServiceNow
Responsibilities
Serve as L3 escalation point for collaboration tool issues; Provide end-to-end application support ensuring high availability; Oversee access management across the user lifecycle; Monitor and resolve incidents within SLAs; Investigate complex issues and drive sustainable fixes; Administer and configure collaboration tools and policies; Support integrations with business systems and SSO; Coordinate platform changes and upgrades; Maintain operational documentation and runbooks.
Seniority
Senior, hands-on IC
