Customer Experience Partner
Core
First point of contact for customer enquiries via phone, chat, and email, resolving issues end-to-end and gathering feedback to drive product improvements.
Role type
Customer Experience Partner (Support & Operations)
Builds
Customer support operations, billing reconciliation, and product feedback loops
Domain
Real estate technology and services
Deliverable
client delivery
Required skills
Customer support, technical troubleshooting, billing reconciliation, communication software proficiency, problem-solving, time management
Preferred skills
Experience in high-pressure environments, strong organizational abilities
Technologies
Freshdesk, 3CX
Responsibilities
Resolve customer enquiries of varying complexity, manage billing reconciliation and supplier invoices, coordinate artwork and system updates, resolve helpdesk tickets within SLA requirements
Seniority
Junior, hands-on IC