HAM Release and Delivery Specialist
Core
Ensuring quality, reliability, and continuous improvement of ServiceNow HAM Pro solutions across the full delivery lifecycle, including demand intake, platform development, testing, and release governance.
Role type
ServiceNow Release and Delivery Specialist
Builds
Scalable, compliant, and value-driven ServiceNow solutions supporting global Hardware Asset Management processes
Domain
IT Service Management (ITSM) / Hardware Asset Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow development, Flow Designer, Business Rules, Data Policies, UAT, test automation, integrations, demand management, reporting
Preferred skills
ServiceNow CAD, ServiceNow HAM Professional, ITIL Foundation
Technologies
ServiceNow Platform, Flow Designer, Business Rules, Data Policies, Test Automation Tools
Responsibilities
Design and maintain ServiceNow forms aligned with HAM data standards, Develop Flow Designer workflows for asset lifecycle processes, Execute User Acceptance Testing (UAT), Convert incidents into demands or fixes, Develop dashboards and reports, Support release planning and governance
Seniority
Mid-level, hands-on IC
